Shipping & Delivery Policy
At Little Roots Care, we understand how excited you are to receive our natural care products for your child. We strive to deliver them to you as quickly and safely as possible.
1. Order Processing Time
All orders are carefully prepared and inspected within 1 - 3 business days from the date of purchase.
We ensure that all products are packaged in a way that protects them from damage during international shipping, ensuring they reach you in perfect condition.
2. International Delivery Time
We ship our products worldwide through reliable shipping partners:
Delivery Time: Typically ranges between 10 to 25 business days.
Please note that delivery times may vary slightly depending on the destination country and local customs procedures.
3. Order Tracking
Once your order is dispatched, you will receive an email containing your Tracking Number. You can use this to monitor your package's journey every step of the way until it arrives at your doorstep.
Exchange & Refund Policy
Because your child's safety is our top priority, and due to the nature of our natural hair care products, Little Roots Care follows the policy below:
1. Damaged or Incorrect Products
You are entitled to a refund or exchange if the product arrives damaged or if you receive the wrong item.
Please contact us within 48 hours of receiving your order, providing clear photos of the product and its condition for immediate assistance.
2. Health & Safety Standards
To maintain public health and the safety of all children, we cannot accept returns or exchanges for any product that has been opened or used.
Returned items must be in their original packaging and in the same condition as received.
3. Refund Process
Once your return request is approved, the refund will be processed back to your original payment method within 7 to 10 business days.
Contact Us
If you have any questions regarding your shipment or need further assistance, the Little Roots Care team is here to help! Reach out to us at: abobakeralsir9@gmail.com